Terms of Service

These terms govern your use of Bluvee Optics (the “application”, “app” or “Service”), an advertising analytics application operated by ECOMSALVI FZCO, a free zone company registered in Dubai, United Arab Emirates(“we”, “us”). They form an agreement between us and the business that connects an advertising account to the Service (“you”).

By connecting an account, or by using the Service, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

The Service reads advertising and commerce data belonging to your business and presents it back to you as reporting and analysis. It connects to your Meta advertising account through Facebook Login for Business.

The connection is read-only. The access we request grants the Analyze task on your ad account, not Manage. The Service cannot create, edit, pause or spend against your campaigns, and cannot change your account settings, billing or payment methods. Connecting through Facebook Login for Business grants ads_read, business_management, pages_show_list and pages_read_engagement. Meta’s consent screen labels business_managementas “Manage your business”; we use it solely to read which assets you shared with us, and we change none of them.

You may instead supply a system user token you generate yourself. Such a token can carry two further read permissions, pages_read_user_content and instagram_basic. These resolve the post and the Instagram media an ad runs as, and they also let the Service read public comments on your own Page posts and Instagram media so it can summarise what people say about your business. It stores the comment text and permalink, and does not request or store the commenter’s name or account id. These permissions are read-only and are never required. Whichever path you choose, we read only what the Service needs to report to you.

You are responsible for the accounts and credentials you connect, and you confirm you are entitled to grant access to them. Do not connect an advertising account, Page or other asset that you do not own or are not authorised to administer.

If you connected through Facebook Login for Business, removing the application in your Meta Business settings withdraws our access at Meta, and no further data is read. If you supplied a system user token yourself, that token is yours and is not tied to the application: ending its access means deleting the system user, or removing its access to the assets, in your own Meta Business settings.

In both cases, removing our stored copy of the token and the Platform Data held for the account is done by us on request — email the address below and we complete it within 30 days.

You agree not to:

resell, sublicense or redistribute the Service or its output to third parties without our written agreement; attempt to access another customer’s data; probe, scrape or interfere with the Service or the infrastructure it runs on; reverse engineer it except to the extent that restriction is unenforceable by law; or use it to breach any law or any platform’s own terms.

Data we obtain from Meta is handled in accordance with the Meta Platform Terms and Developer Policies, and with our Privacy Policy, which forms part of these terms. Where those platform terms conflict with these terms in respect of Meta Platform Data, the platform terms govern.

We process Platform Data only to provide the Service to you. We do not sell it, and we do not use one customer’s data to serve another.

We aim to keep the Service available, but we do not commit to a particular level of uptime unless we have separately agreed one with you in writing. We may change, suspend or discontinue features, and we will give you reasonable notice of a material reduction in functionality where we can.

The Service depends on third-party platforms. If a platform changes or withdraws an interface we rely on, the affected functionality may change or stop, and that is outside our control.

Any fees, billing period and payment terms are those separately agreed with you in writing. Where no such agreement exists, no fee is payable for the Service.

Figures shown by the Service are derived from the platforms and sources you connect, and inherit their limitations: attribution windows, reporting delays, restatements and gaps in the underlying data. Reporting is provided for your information. It is not accounting, tax, legal or investment advice, and you remain responsible for decisions you take.

The Service is provided “as is”. To the extent permitted by law we exclude implied warranties, including of merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings. Our total liability arising out of or in connection with these terms is limited to the greater of the fees you paid us for the Service in the twelve months before the claim, or USD 100. Nothing here limits liability that cannot lawfully be limited.

These terms apply for as long as you have an account connected to the Service. Either party may terminate at any time: you by withdrawing our access as described above, us on reasonable notice, or immediately if you breach these terms.

On termination we stop reading your data, and stored Platform Data is deleted within 30 days of your request, as described in the Privacy Policy.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction, without prejudice to any mandatory consumer or data-protection rights available to you in your own jurisdiction.

We may update these terms. The date at the top of this page shows when they last changed, and material changes will be notified to the contact address on your account or shown in the Service.

Questions about these terms go to ECOMSALVI FZCO at jack@bluvee.ai.